Last updated: July 23, 2026
This policy explains how shipping, local pickup, returns, cancellations, and custom orders are handled by NanaGrams Deals. Please review it before placing an order or approving a custom design.
Order processing and production
Ready-made items are prepared for shipment or pickup after payment is confirmed. Custom-order production begins only after we have received all required personalization details, usable photographs or artwork, payment, and approval of any required design proof.
Processing and production times vary by product, quantity, material availability, design complexity, and seasonal order volume. Any estimated completion date will be provided with the product listing, quote, order confirmation, or direct communication. An estimate is not a guaranteed delivery date unless we specifically agree to one in writing.
Shipping
Available shipping methods, estimated transit times, and charges are displayed at checkout when applicable. Shipping time begins after production and processing are complete. Carrier transit estimates are separate from our production time.
Please provide a complete and accurate shipping address. If an address is incorrect or incomplete, the customer may be responsible for additional shipping costs needed to redirect or resend the package, where permitted by law.
When tracking is available, it will be sent to the email address associated with the order. Carrier delays caused by weather, service disruptions, high seasonal volume, or other events outside our control may affect delivery. We will still provide any notices, cancellation options, or refunds required by applicable law if an order cannot ship within the promised timeframe.
Lost or missing packages
If tracking shows no movement for an unusual period or a package has not arrived by the carrier’s expected date, contact us at orders@nanagramsdeals.com. We will help review the tracking information and, when appropriate, begin a carrier inquiry or claim. Please also check the delivery area, household members, neighbors, and any delivery notice left by the carrier.
Packages marked delivered
If a carrier marks a package delivered but you cannot locate it, contact the carrier and NanaGrams Deals promptly. A delivered scan does not prevent us from helping investigate, but replacement or refund eligibility will depend on the facts, carrier findings, and applicable law.
Local pickup
Local pickup may be available in or near Anderson, Indiana, when shown at checkout or arranged directly. We will contact you when your order is ready and provide the pickup location, available times, and any instructions.
- Please wait for a ready-for-pickup confirmation before arriving.
- Bring your order number or other requested identification.
- If another person will collect the order, provide their name in advance.
- Contact us as soon as possible if you need to reschedule.
Orders should be collected within the agreed timeframe. If an order remains unclaimed, we will make reasonable attempts to contact you. Storage, rescheduling, shipping, remake, or disposal arrangements may require an additional charge, particularly for personalized items that cannot be resold.
Custom and personalized orders
Custom and personalized products are created specifically for you. Clear and complete information helps us produce the best result.
Information and files
You are responsible for providing accurate spelling, names, dates, measurements, colors, wording, photographs, artwork, and other requested details. Submitted files should be clear and high enough quality for the intended product. We will let you know if a file appears unsuitable, but we cannot guarantee that every quality issue will be detectable before production.
You must own submitted content or have permission to use it. We may decline content that we reasonably believe violates copyright, trademark, privacy, publicity, or other rights, or that is unlawful, hateful, threatening, obscene, or unsafe.
Proofs and approval
When a proof is provided, carefully review all spelling, dates, names, colors, placement, and design details. Production will not begin until approval is received. Delayed approval may move the estimated completion date.
Your approval authorizes production based on the proof. NanaGrams Deals is not responsible for an error that appeared in an approved proof or resulted from incorrect customer-supplied information. Changes requested after approval may not be possible and may require an additional design, material, or remake charge.
Digital proofs and screen previews are visual guides. Final color, placement, texture, engraving depth, wood grain, and finish may vary slightly because of screen settings, product shape, materials, and the handmade production process. Normal variations are not considered defects.
Design changes
The quote or product description will identify what is included whenever possible. Significant changes to the original request, additional concepts, or repeated revisions may require an updated quote or design fee. We will obtain approval before adding an undisclosed charge.
Changes and cancellations
Contact us immediately if you need to change or cancel an order.
- Ready-made orders: Cancellation may be possible before the order enters packing or fulfillment.
- Custom orders before work begins: Cancellation may be possible, less any nonrefundable special-order materials or completed paid design work disclosed to you.
- Custom orders after design or production begins: Design costs, special materials, and completed work may be nonrefundable.
- Custom orders after production is complete: The order generally cannot be canceled or refunded unless it is defective or NanaGrams Deals made an error.
Returns and exchanges
Personalized and made-to-order items
Personalized, customized, and made-to-order products are generally final sale because they were created specifically for you. They cannot normally be returned or exchanged because of a change of mind, an error in information you supplied, or a detail that appeared in an approved proof.
Ready-made, non-personalized items
An unused, non-personalized ready-made item may be eligible for return if you contact us within 14 calendar days after delivery or pickup. The item must be unused, undamaged, and returned in its original condition and packaging when applicable.
Unless the return is caused by a defect or our error, the customer is responsible for return shipping and original shipping charges are not refundable. Please contact us before sending anything back so we can provide instructions. An unauthorized return may be delayed or refused.
Non-returnable items
Unless required by law or the item is defective, the following are not returnable:
- personalized, customized, or made-to-order products;
- digital products or downloaded files;
- clearance or final-sale merchandise when identified before purchase;
- used, altered, washed, damaged, or incomplete products;
- hygiene-sensitive products that have been opened or used; and
- special-order materials or products obtained specifically for your request.
Damaged, defective, or incorrect items
Please inspect your order promptly. If an item arrives damaged, has a manufacturing defect, or is materially different from the approved order because of our error, contact us within seven calendar days after delivery or pickup.
Email orders@nanagramsdeals.com with:
- your name and order number;
- a description of the problem;
- clear photographs of the item, packaging, and shipping damage when applicable; and
- whether you received the package by shipping or local pickup.
Please keep the item and packaging until we complete our review or a carrier claim. Depending on the circumstances, the appropriate resolution may be repair, replacement, remake, exchange, partial refund, or full refund. We will cover reasonable return or replacement shipping when the item is defective or we made the error.
Refund timing
Approved refunds are issued to the original payment method unless another method is required by law. Processing time after issuance depends on the payment provider or financial institution. We will notify you when the refund has been submitted.
Your legal rights
This policy does not limit any warranty, return, cancellation, refund, or other consumer right that cannot legally be limited. If a conflict exists between this policy and applicable law, the law controls.
Contact us
For questions, changes, pickup arrangements, or help with an order, contact:
NanaGrams Deals
Anderson, Indiana, United States
Email: orders@nanagramsdeals.com
Contact form: nanagramsdeals.com/contact/
Related policies: Terms and Conditions and Privacy Policy.