Last updated: July 23, 2026
NanaGrams Deals respects your privacy. This Privacy Policy explains what information we collect through nanagramsdeals.com, how we use it, when we share it, and the choices available to you.
Information we collect
We may collect information you provide directly, including your name, email address, phone number, billing and shipping addresses, account login details, order information, product preferences, personalization details, messages, and your preferred contact method.
When you request a custom creation, you may choose to upload photographs, artwork, names, dates, wording, or other files and information needed to create your item. Please submit only content you have permission to use and avoid including unnecessary sensitive information.
If you place an order, the payment provider offered at checkout processes your payment information. NanaGrams Deals does not receive or store your complete credit or debit card number.
We may also automatically receive technical information such as your IP address, browser and device type, referring pages, pages viewed, approximate location, cookie identifiers, and information about how you interact with the website.
How we use information
We use personal information to:
- respond to questions and custom-creation requests;
- prepare designs, proofs, quotes, and personalized products;
- process payments, fulfill orders, and arrange shipping or local pickup;
- provide order updates and customer service;
- create and manage customer accounts;
- prevent fraud, spam, abuse, and security incidents;
- maintain, troubleshoot, and improve the website;
- send promotional email only when you have chosen to receive it; and
- comply with tax, accounting, legal, and regulatory obligations.
Custom photos, artwork, and personalization files
Files and personalization details submitted for a custom order are used to evaluate, design, produce, and support that order. We may share them with service providers only when necessary to complete your request. We do not display customer-submitted photos or custom work publicly for advertising, galleries, or social media without permission.
Cookies and similar technologies
The website and its service providers may use cookies or similar technologies to keep the site working, remember cart and account activity, maintain security, understand website traffic, and improve performance. Essential cookies may be required for shopping-cart, checkout, account, form, and security features. Browser settings can be used to block or delete cookies, but some site features may then not function properly.
How we share information
We may share information with trusted service providers that help operate the business, such as website hosting and maintenance providers, WooCommerce and related ecommerce services, form and email providers, payment processors, shipping carriers, analytics and performance services, backup providers, and anti-spam or security services. These providers receive information only as needed to perform services on our behalf or as otherwise permitted by law.
We may also disclose information when reasonably necessary to comply with law, enforce our agreements, protect customers or the business, investigate fraud or security issues, or complete a business transfer. We do not sell personal information for money.
Data retention
We retain information only for as long as reasonably necessary for the purposes described in this policy. Order and transaction records may generally be kept for up to seven years to meet tax, accounting, fraud-prevention, and legal obligations. Customer accounts are kept until they are deleted or no longer needed. Inquiries, proofs, and custom-order files may be retained while an order or request is active and afterward when reasonably needed for customer service, reorders, dispute resolution, or legal obligations. Information may remain temporarily in routine backups until those backups are overwritten.
Security
We use reasonable administrative and technical safeguards designed to protect personal information. No website, transmission method, or storage system can be guaranteed to be completely secure.
Your choices and privacy rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain uses. You may unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting us. We may need to verify your identity before completing a request, and some information may be retained when required by law or necessary for legitimate business purposes.
Children’s privacy
This website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. A parent or legal guardian should submit any personalization information involving a child. If you believe a child has provided personal information without appropriate consent, please contact us.
Third-party links and services
The website may link to third-party websites or services. Their privacy practices are governed by their own policies, and NanaGrams Deals is not responsible for those practices.
Changes to this policy
We may update this Privacy Policy as the website, services, or legal requirements change. The revised version will be posted on this page with an updated date.
Contact us
For privacy questions or requests, contact:
NanaGrams Deals
Anderson, Indiana, United States
Email: orders@nanagramsdeals.com
Website: nanagramsdeals.com/contact/