Personalized items are not returnable unless there is a manufacturing error or product fault. All refunds and exchanges must be processed within 30 days after receipt.
We aim to customize your order to your exact specifications! We acknowledge that we are all fallible human beings. Please check the details of your customisation before placing your order. Pay close attention to names, dates, and spelling.
Orders placed are automatically sent into production, thus we regretfully cannot accept orders with revisions or cancellations after that point. Should NanaGrams Deals determine that your order is unsuitable due to language, content, or material, it also retains the right to cancel your order at its sole discretion.
We do our best to ensure that your presents arrive on time during the busy holiday season, however there may be a small delay in delivery of your order due to high demand and unforeseen situations. Consequently, purchases that are delayed because of bad weather or other unforeseeable events that are out of our control are not eligible for refunds. Thank you for understanding.